Refund Policy

This Refund Policy applies to paid MyBookSlot software subscriptions sold by Codepower OÜ through Paddle (Merchant of Record). It does not cover payments your clients make to you for appointments or services booked through MyBookSlot.

1. SaaS subscription refunds

• Monthly plans: if you cancel, access generally continues until the end of the paid period. Refunds for partial unused months are not guaranteed.
• Annual plans: you may request a refund within 14 days of the initial purchase if the subscription was bought by mistake and has not been substantially used, subject to Paddle and applicable consumer law.
• Where EU/EEA consumer withdrawal rights apply to digital services, those rights are respected as required by law, including cases where you expressly consented to immediate performance.

2. How to request a refund

Email support@mybookslot.com with your account email and Paddle invoice/receipt ID. We may also direct you to Paddle customer tools when appropriate.

3. Chargebacks

Please contact us before opening a chargeback so we can help. Unresolved abuse of chargebacks may lead to account suspension.

4. Booking payments

Refunds for services you sell to your clients are your responsibility under your own terms and payment provider settings.

5. Related policies

See also the Cancellation Policy.